Welcome back,
Dashboard
Video Call
Start a video call with your Ken device. The call connects directly for secure, high-quality video.
Ready to call
Recent Calls
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Messages
Send text messages to the Ken device. Messages appear on screen with large, readable text and are read aloud.
Conversation History
Replies from the device sync every few minutes. Tap Refresh to check for new messages.
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Voicemail
Leave video voicemails for the Ken device user.
Sent Voicemails
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Scheduled Voicemails
Schedule a voicemail to be delivered at a specific time - perfect for birthdays, medication reminders, or daily check-ins.
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Record a voicemail, then choose to send immediately or schedule for later.
Contacts
Manage the contact tiles that appear on the Ken device. Tap a contact to call, message or edit their details.
Home Screen Layout
Assign contacts to the 4 home screen positions. These appear as the main tiles on the Ken device.
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Groups
Create groups for family circles, carers, or custom collections. Send messages and start calls with everyone at once.
No groups yet
Create Group
Load contacts first
Device Settings
Configure the Ken device remotely. Adjust display brightness, volume, sleep mode schedule, reminder times, and manage connected accessories. Admin access only.
The device dims and silences notifications between these hours.
Select which admins and carers receive offline alerts for this device.
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When enabled, people who send messages to this device will see a “Read” indicator once messages have been viewed.
Outside these hours, incoming calls will go to voicemail.
These short replies appear as tap-to-send buttons on the Ken device, making it easy to respond without typing.
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To pair a new device, use the Settings screen on the Ken device itself. Paired devices are shown here for reference.
Your subscription includes 30 days of voicemail and video message storage. Extend your storage to keep precious messages for longer.
When enabled, contacts submitted via the family link are held for approval. An admin or carer must approve them before they appear on the device. Pending requests expire after 48 hours.
These settings apply to you personally, not to the device.
Non-emergency notifications are held until your available hours.
Audit Log
Complete history of device activity. Admin access only.
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Medical Information
View and manage GP details, medications, allergies, conditions and care plan notes for this device's user.
GP Details
Medications
Allergies
Conditions
Care Plan Notes
Only carers can edit care notes.
Medication Adherence
Visual overview of medication compliance over the last 14 days. ✓ = taken, ✕ = missed, ⏱ = snoozed, – = no data.
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Medication Reminders
Set reminders that appear on the Ken device at specific times. The device will show a full-screen prompt and read the reminder aloud.
Add Reminder
Feedback Centre
All feedback across all devices. Respond to users, change status, and listen to voice recordings.
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Product Roadmap
See what's planned, in progress, and recently shipped. Vote on features you'd like to see.
Planned
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In Progress
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Recently Shipped
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Feature Pipeline
See what we're building, vote for features you want, and help shape the future of The Ken. The top 10 users who recommend features we develop will receive a free year's subscription.
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Your Carer Profile
Your professional details. These are shared with families whose devices you manage.
Add Devices
Paste device IDs to add them to your carer profile. One per line, or separated by commas. Admins of each device will be notified.
Carer Dashboard
Your assigned patients. Tap a device to switch to their portal view.
All Check-ins Overview
Today's check-ins across all your patients.
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Inactivity Alerts
Get notified when a patient's device has been inactive.
Patient Details
Record key information about the current patient. Select a device above first.
Check-in Schedule
Weekly calendar of scheduled check-ins. Select a device above first.
No device selected.
Add Check-in
Check-in History
Recent check-ins for this patient.
No history yet.
HQ Admin
Support dashboard. View all devices, access portals, and manage user roles.
System Alerts
Alert history
Alert Thresholds
Configure when fleet and site activity alerts trigger.
All Devices
Fleet Firmware
Device Telemetry
Struggle signals from every Ken device. Rage taps, idle screens, wrong-button taps, call abandonment, tap calibration drift, and more.
Device Engagement
Usage overview for all devices. Identify underused devices and chase testers.
Global Feedback
All feedback across all devices. Not affected by the device selector above.
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Feedback Analytics
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Feedback Champions
Top users by implemented feature ideas. The top 10 qualify for annual subscription refunds.
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Access Requests
No pending requests
Deleted Contacts
Contacts deleted from devices in the last 30 days. Restore a contact to put them back on the device with their messages and voicemails.
Select a device above
Subject Access Request
Search for all data held on a user. Enter their email address to generate a full data export.
User Deletion
Request deletion of a user account. A second admin or carer must approve before it takes effect. Data will be safely anonymised.
The approver will receive an email and has 7 days to approve or decline.
Device Decommission
Permanently remove a device and all its data. Messages, medical records, and audit logs will be securely archived. A second person must approve.
The approver will receive an email and has 7 days to approve. This action cannot be undone.
Remote Screen View
View what the user sees on their Ken device in real time. The device must be online.
System Management
Permissions, device users, and system settings.
User Permissions
What each role can access across the portal.
| Capability | User | Standard | Admin | Carer | HQ |
|---|---|---|---|---|---|
| Dashboard | - | - | ✓ | ✓ | ✓ |
| Make & receive calls | ✓ | ✓ | ✓ | ✓ | ✓ |
| Messages | ✓ | ✓ | ✓ | ✓ | ✓ |
| Delete messages for everyone | - | - | ✓ | - | ✓ |
| Video & voicemail | ✓ | ✓ | ✓ | ✓ | ✓ |
| View contacts | ✓ | ✓ | ✓ | ✓ | ✓ |
| Manage contacts | - | - | ✓ | ✓ | ✓ |
| Medical records | - | - | ✓ | ✓ | ✓ |
| Edit care plan | - | - | - | ✓ | - |
| Reminders | ✓ | ✓ | ✓ | ✓ | ✓ |
| Settings | - | - | ✓ | ✓ | ✓ |
| Audit log | - | - | ✓ | ✓ | ✓ |
| Birthday management | - | - | ✓ | ✓ | - |
| User management | - | - | ✓ | - | ✓ |
| Data export | - | - | ✓ | - | ✓ |
| Carer dashboard | - | - | - | ✓ | - |
| Multi-device oversight | - | - | - | ✓ | ✓ |
| Subject access requests | - | - | - | - | ✓ |
| User deletion | - | - | - | - | ✓ |
| Remote screen viewer | - | - | - | - | ✓ |
| Power of Attorney flag | - | - | - | - | ✓ |
Device Users
Manage users with access to the selected Ken device.
Select a device above