Legal

Terms & Conditions

Last updated: 4 April 2026

1. About these terms

These terms and conditions ("Terms") govern your use of The Ken device, the family portal at theken.uk/portal, and any related services (together, the "Service"). By purchasing, setting up or using the Service, you agree to be bound by these Terms.

The Service is provided by TheKen Ltd ("we", "us", "our"), a company registered in England and Wales (company number 17136686). Our contact email is howard@theken.uk.

2. The Service

The Ken is a simplified communication device designed for those living with accessibility issues. The Service includes:

• The Ken device (hardware and pre-installed software)
• The family portal (theken.uk/portal) for remote management
• The Ken Mobile app (iOS and Android) for family members
• Cloud infrastructure for video calling, messaging, voicemail and settings sync
• Over-the-air software updates

3. Accounts and access

To use the family portal, you must create an account with a valid email address and password. You are responsible for keeping your login credentials secure. Each account is linked to one or more Ken devices via a Device ID.

There are two account types:

• Admin - full access to device settings, contacts, reminders, photos, audit log and all management features
• Standard - can make calls, send messages and leave video voicemails, but cannot modify device settings or manage contacts

4. Subscription and pricing

The Ken device is sold at a one-off purchase price. A subscription fee covers ongoing cloud services, software updates and support. Current pricing is published on our website and may be updated from time to time with reasonable notice.

If the subscription lapses, cloud features (remote portal access, video calling, messaging, voicemail) will stop working. The device will continue to function as a standalone display.

5. Your responsibilities

• You must provide accurate information when creating an account
• You must not attempt to access devices or accounts you are not authorised to use
• You must not use the Service for any unlawful purpose
• You are responsible for maintaining a working internet connection for the device

6. Data and privacy

We take privacy seriously. Please refer to our Privacy Policy for full details on how we collect, use and protect your data.

7. Intellectual property

All software, design, branding and content associated with The Ken are owned by us or our licensors. You may not copy, modify, distribute or reverse-engineer any part of the Service.

8. Limitation of liability

The Ken is a communication aid, not a medical device or emergency service. We do not guarantee uninterrupted service. To the fullest extent permitted by law, our liability is limited to the price you paid for the device.

We are not liable for any loss arising from internet outages, power failures, or third-party service interruptions (including video calling providers).

9. Returns and warranty

The Ken device comes with a 12-month manufacturer warranty covering hardware defects. This does not cover accidental damage, water damage or unauthorised modifications.

You have the right to return the device within 30 days of delivery for a full refund under the Consumer Contracts Regulations 2013, provided the device is in its original condition.

10. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via email or through the portal. Continued use of the Service after changes constitutes acceptance.

11. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these Terms, please contact us at howard@theken.uk or call +44 7845 546 551.